Unlock the full potential of the world’s most popular messaging app — WhatsApp — with our enterprise-grade WhatsApp Business API services. We help brands deliver personalized, secure, and automated conversations across the customer journey using smart chatbots, transaction workflows, and real-time integrations.
From sales to support, our solutions turn WhatsApp into a powerful engine for lead generation, customer service, order fulfilment, notifications, and AI-assisted interactions — all with enterprise-level governance and automation.
We’ve deployed GPT-4 and Claude-based WhatsApp bots that understand complex queries, retrieve contextual answers from PDFs or knowledge bases using RAG, and provide 24/7 support without hallucination.
Built a WhatsApp-only shopping experience for hyperlocal D2C brands — from product discovery to payment and real-time delivery tracking — using interactive message templates and WhatsApp Catalogs.
Integrated AI-driven bots for microfinance and neobanking apps — enabling balance checks, loan EMI reminders, eKYC collection, and fraud alerts securely over WhatsApp using end-to-end encryption.
Deployed multilingual bots for appointment booking, report sharing, post-op care, and medicine reminders, integrated with HIS and secure document storage systems — HIPAA-aligned workflows.
Created auto-schedulers and drip campaigns for student onboarding, class reminders, exam prep tips, and fee collection for universities and edtech platforms — reducing counsellor load by 60%.
Let’s turn your WhatsApp inbox into a revenue engine and service powerhouse. Whether you need a smart support bot, AI-powered commerce assistant, or enterprise automation — we’ll get you live fast, and at scale.
Talk to Our ERP Experts| Feature / Capability | Rule-Based Bots (Keyword / Menu-Driven) | WhatsApp + AI Automation (LLM, RAG, NLP) |
|---|---|---|
| Technology Backbone | If-then logic, predefined flows, static menus | Large Language Models (GPT, Claude), RAG, NLP pipelines |
| User Input Handling | Limited to fixed keywords/buttons | Understands natural language, free text, slang, multilingual |
| Flow Flexibility | Rigid and linear; high drop-off if user deviates | Dynamic conversation branching based on intent and context |
| Knowledge Integration | Static FAQs or hardcoded info | Real-time retrieval from PDFs, websites, CRMs (via RAG) |
| Accuracy in Response | High only if user input matches predefined paths | Context-aware, conversational, and relevant across inputs |
| Multilingual Support | Requires separate scripts per language | Built-in translation and multilingual intent understanding |
| Personalization | Basic (e.g., name placeholders) | Deep personalization using CRM, history, user profile, tone adaptation |
| Learning & Adaptation | No learning — manual rule updates required | Improves through feedback, retraining, and adaptive prompts |
| Use Case Suitability | Simple FAQs, surveys, lead collection | Complex queries, contextual support, end-to-end commerce flows |
| Setup Time | Fast setup, low flexibility | Moderate setup, highly scalable and intelligent |
| Maintenance Overhead | High – manual updates for every flow change | Low – prompt updates and model retraining handle evolution |
| Customer Experience (CX) | Robotic, repetitive, easily broken flows | Human-like, conversational, intuitive, forgiving of input errors |
| Scalability | Hard to scale across services/products | Scales easily with knowledge base integrations and API plugins |
| Integration with Backend Systems | Basic (e.g., form-to-email, webhook) | Deep API integrations with CRMs, ERPs, ticketing, analytics systems |
| Examples | “Type 1 for order status” / “Yes/No” flows | “Where’s my last order?” → “Your recent order #12345 was delivered yesterday.” |
| Ideal For | Micro businesses, simple bots, surveys | Enterprises, multi-product support, conversational commerce, AI copilots |