iVaak.ai / AI Voice Agents
AI Voice Agents for Inbound and Outbound Call Automation.
iVaak automates customer-care, sales, booking and reminder calls in the caller's language, connects to your systems and transfers to a person with the conversation context intact.
Call Handling Console ILLUSTRATIVE
01 Call arrives ENTRY Inbound call answered immediately, in or out of office hours.
02 Intent identified CLASSIFY Caller states the reason in their own words; intent is classified.
03 Answered from record GROUNDED Status and account questions answered from the system of record.
04 Qualified CAPTURE Anything needing a person is qualified with the fewest useful questions.
05 Warm transfer HUMAN Person receives intent, history and captured detail before speaking.
06 Summary written AUDIT Interaction summary written back against the customer record.
Representative call shown for review. Scenarios stay labelled as illustrative until a configured demonstration and approved customer proof are available.
Approved sources only
Answers come from your system of record and approved content, never from guesswork.
A person is always reachable
Transfer is available at any point in the call, by request or by rule.
Consent and recording
Recording, storage and disclosure follow your policy and local requirements.
Three jobs
Three jobs a voice line actually has to do.
01
Answer + resolve Handle the repeated status and account questions that fill the queue, immediately and consistently. 02
Qualify + route Capture the detail that decides where a call belongs, then route it to the right team first time. 03
Capture + summarise Leave every call with a written summary, so the next person starts with context. One deployment path
Choose the call. Connect the record. Prove the handoff.
01
Choose one call type
Pick the call you receive most often and define what a good outcome sounds like.
02
Connect the record
Agree what the agent may read and write, and where it must never look.
03
Set transfer rules
Define the triggers that move a call to a person, including on request.
04
Prove the handoff
Measure containment, abandonment and how complete each transfer actually is.
Control loop
One call type at a time, with the transfer path always open.
Your record is the truth
Order, account and appointment state are read live; the agent never improvises a status.
A defined containment boundary
What may be handled without a person is written down, monitored and reviewed.
Warm transfer by design
Every escalation carries intent, history and captured detail to the person answering.
Where it stops
iVaak is deliberately bounded. These stay with your team:
Taking card or payment details over the call
Clinical, credit or eligibility judgements
Making commitments outside published policy
Handling complaints and disputes to conclusion
Where it fits first
Where an iVaak deployment usually starts.
Bring one call type. Hear it handled end to end.
The demonstration is configured on your call, your record and your transfer rules — not a generic script.