TruFix.ai / AI Ticket Resolution & Verification
Automate Eligible Service Tickets With Verifiable Resolution.
TruFix triages and resolves eligible support tickets, validates the outcome against defined checks and records the evidence before closure. Exceptions remain with the named service owner.
Resolution Proof Console ILLUSTRATIVE
01 Ticket INTAKE Request arrives from the service desk queue with its category and asset.
02 Eligibility check GATED Automation runs only where the category, asset and risk profile allow it.
03 Automated action ACTION The defined remediation runs against the target system.
04 Verification check EVIDENCE The fix is tested against explicit success criteria before closure.
05 Failed check path HUMAN A failed verification keeps the ticket open and assigns a person.
06 Evidence record AUDIT Action, check result and owner are written to the ticket record.
Representative ticket shown for review. Quantified resolution results are published only with baseline, period, method and approval.
Eligibility-based automation
Automation applies where it is permitted — not to every ticket in the queue.
Evidence controls closure
No ticket closes without a verification result attached.
Failures go to a person
A failed check is an assignment, never a silent retry.
Three jobs
Three things a service queue actually needs.
01
Automate eligible tickets Handle the repeated, low-risk categories where the remediation is already well understood. 02
Verify before closure Prove the issue is actually resolved against defined checks before the ticket is closed. 03
Keep the record Leave an auditable trail of what ran, what was checked and who owns the exception. One deployment path
Scope the queue. Define the checks. Prove the closure.
01
Scope one queue
Pick a category with volume, clear symptoms and a known remediation.
02
Set eligibility rules
Define what may be automated and what must stay with a person.
03
Define verification
Agree the checks that constitute proof of resolution.
04
Report the evidence
Instrument the record so closure quality is measurable, not assumed.
Control loop
Automation with a visible boundary and a real audit trail.
Eligibility, not blanket automation
Category, asset and risk determine whether automation is permitted at all.
Verification before closure
The check result is the gate. Unverified work does not close.
Named ownership on failure
Failed checks are routed to the queue owner with the full action history.
Where it stops
TruFix is deliberately bounded. These stay with your service team:
Automating categories outside the eligibility rules
Closing a ticket without a verification result
Changing entitlement, priority or SLA policy
Owning major incidents and change approvals
Where it fits first
Where TruFix usually starts.
Bring one queue. See what evidence-controlled closure changes.
The demonstration runs on your ticket categories and your definition of a verified fix.