Voice AI for a Healthcare Front Desk.
iVaak handles appointment and reminder journeys in the caller's language, connects to approved scheduling information and transfers clinical or sensitive conversations to people.
The desk serves the room and the phone at the same time
Reception is interrupted continuously by calls about appointments, results availability and pre-visit instructions while patients are physically waiting to be seen.
Calls are answered late, or not at all
Missed calls become missed appointments and repeat call-backs. Because nothing is captured on the first attempt, the same conversation happens two or three times.
Administrative movement automated, clinical routing immediate
A voice agent handles booking, rescheduling, confirmations and pre-visit information against real availability, and routes anything with a clinical element straight to the clinical team with the detail already captured.
Clinical judgement is never automated
Triage severity, symptom interpretation and clinical advice remain with clinicians. The workflow is explicitly restricted to administrative actions and approved pre-visit information.
One diary, one patient record, recorded consent
Availability and patient state come from the practice system. Communication follows the consent recorded against the patient, and every interaction is logged against the record.
Answered demand and reduced repeat contact
Success is measured by answered call rate, first-attempt resolution of administrative requests and the reduction in call-backs for the same issue.